The Food Bank is for a crisis situation, not maintenance, so it is to assist people through a temporary shortfall in money when they cannot afford food. It is not possible to request for a food parcel for yourself or family or friends. This is because we need to know that the person or family who are in crisis will be out of crisis soon or are receiving support from other sources- they cannot rely on only the food bank as we can only give a total of 3 parcels. The person needs to be referred for a parcel by a professional person who is aware of their situation. If there is a problem with benefits then this could be the benefit agency or if they have a social worker or support worker, then they are allowed to refer.
Other examples of people who may refer are:
Health Visitor or Housing Association.
If none of these apply then we would suggest making an appointment with the Citizen Advice Bureau who will offer support and may refer for a parcel if needed. Conwy Food Bank reserve the right to refuse a referral.
You can find out more here.